|Home > Shipping and Return Policy|
Shipping and Return Policy
We are pleased to offer flat-rate shipping to our customers across Canada, based on the pre-tax total of your purchase. We ship using Canada Post Expedited Parcel. Rates are as follows:
Customers residing in BC, AB, SK, MB:
$0-25 - $10
$25.01-50 - $12
$50.01-75 - $15
$75.01-149.99 - $18
Customers residing in ON, QC, NB, NS, NL, PE, YK, NT, NU:
$0-25 - $12
$25.01-50 - $14
$50.01-75 - $16
$75.01-149.99 - $20
Customers local to Calgary, Alberta may also choose to have their order hand-delivered for $5, or to pick up their order at no charge. You must fill in your Calgary-based shipping address on the checkout screen before this option will appear.
We do not ship to the United States or overseas.
We reserve the right to add a surcharge on over-sized or heavily-weighted items. You will be contacted to confirm before the shipment is sent.
If you require faster shipping, we offer FedEx as an alternative, with rates calculated at checkout.
Return Authorization Required: In the event that you need to return or exchange an item, please email us at firstname.lastname@example.org so we can work with you and expedite your return, exchange and/or refund.
Shipping charges are NON-refundable. If you received free shipping based on a minimum and the returned items drop your order total below this minimum, shipping charges will be deducted from your refund amount.
NO returns on used or washed items, sale or discounted merchandise.
All sales become final after 14 days of receipt of your order (according to Canada Post package tracking).
Return shipping charges are the responsibility of the customer on all returns and exchanges. Please note, any and all returns or exchanges must be shipped with a tracking number and must be postmarked within 14 days of package receipt for returns. All sales become final after 14 days of receipt of your order. Replacements for exchanges will not be shipped until the original return is received.